Client Agreement

• All payments are non-refundable.
• Full payment is required at the time of booking to reserve your session, class, or event.
• Your payment is considered an energy exchange that honors the time, preparation, and space held for you 
• Booking confirms your commitment to your scheduled experience and helps maintain energetic integrity for all participants. 

• A minimum of 24 hours’ notice is required to reschedule a session or event.
• Rescheduling with less than 24 hours’ notice is subject to a $50 rescheduling fee.
• Appointments may be rescheduled one (1) time only and must be moved to an already scheduled offering, based on availability.
• Timely rescheduling ensures fairness and energetic balance for other participants.
   

• Please arrive on time to receive the full value of your experience.
• If you anticipate being late, you must notify Lu as soon as possible.
• Arrivals more than 15 minutes late may require rescheduling and will be subject to the rescheduling fee.
• Sessions will end at the scheduled time to honor other appointments.

• A missed session or event without prior notice is considered a no-show and is non-refundable.
• No-show bookings cannot be transferred, rescheduled, or credited.
• This policy protects the energy, preparation, and availability for others in the community. 

• If a class, event, or outdoor offering must be postponed due to weather or unforeseen circumstances, participants will be automatically transferred to the next scheduled date.
• If multiple dates are available, participants may choose from the posted options.
• In the event a participant experiences a true emergency, please contact Lu directly as soon as possible. Exceptions may be considered on a case-by-case basis, at Lu’s discretion. 

These measures ensure energetic integrity and fairness while honoring the safety and needs of all participants. 

•  Please participate according to your personal health and comfort level.
• You are responsible for any pre-existing conditions or injuries.
• Any concerns regarding accessibility, physical limitations, or safety should be communicated prior to your session.
• Children under 18 must be accompanied by a parent or guardian, who is responsible for their supervision and safety. 
• These guidelines help maintain a safe and balanced space for everyone.